Sometimes, the tweets are questions like, Are there any restaurants outside of security? (Houlihans, she tweeted back) or complaints about a lack of power outlets (she will tweet locations of power-equipped seats).
Her three-person team also trained five paging service representatives the ones who handle the white courtesy telephone messages to respond to Twitter this year.
Mayo Clinic has created an online Center for Social Media to train its employees and other medical clinics about social media, said Lee Aase, manager of social media and syndication for Mayo.
Instead of combing the Internet for patients, the Rochester medical center uses social media to let them come to it. The hospital posts podcasts and Web pages on rare diseases that get search hits.
One mother wrote on the Mayo blog about how her teen-age daughters symptoms, which included constant vomiting, had stumped local doctors. Then she found a YouTube video by a Mayo physician on one of his patients with postural orthostatic tachycardia syndrome, or POTS.
Well, it was like someone had told me I just won the lottery. Here was a teenage girl who sounded exactly like myHermes Birkin daughter getting help from this doctor, who was researching this syndrome, which seemed treatable with medicine, diet, exercise, etc. I nearly screamed! the woman wrote.CREEPY VERSUS SPOOKYBest Buy, the technology retailer, is considered by many to have some of the strongest social media outreach.
Besides using free tools like Google Alerts and paid services to monitor the Web, Richfield-based Best Buy has organized online communities. The most recent is Twelpforce, more than 2,500 blue shirt customer service reps who respond to tweets from customers while walking the floors of Best Buys stores.
By digging into its community Hermes Birkinblogs, Best Buy uncovers reoccurring questions and posts answers for the entire community, saving everyone time, said Gina Debogovich, a senior manager who works in the contact center.
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